Instructional Computer Facilities (ICF)
Services
Provide technology quotes campus-wide
Software Licensing and renewals
Technology solutions for Teaching and Learning
Collaborate with District IT to support campus technical and software application
support
Problem-ticket tracking with Jira
Support
The ICS Support Team provides customer-oriented support to members of the Cuyamaca College community to make the best use of technology on and off-campus through teamwork, universal access principles, and a proactive approach to identifying and solving problems. This includes installation, configuration and troubleshooting of District-owned desktops, laptops and related peripherals for Cuyamaca College faculty and staff. This team works closely with the District Information Systems, and Instructional Media Services to resolve any number of instructional technology issues facing the campus as well as any outside events.
TechMall/Help Desk
The TechMall Support Team provides support to currently enrolled students with student
ID’s, assistance with Canvas and Web Advisor, as well as basic directives in the use
of computer, peripherals and software applications. The TechMall staff offers a wide
variety of technical and software support to help students, faculty and staff make
the best use of technology on and off-campus. They are committed to provide quality
service through teamwork and a proactive approach to problem identification and solution.
Support Team
Instructional Lab Technicians
- Jennie Labarre
- Nicole Mosa
- Fatima Abdullah
Help Desk
- Fred Geoola
- Eva Zakaria
- Amal Odesh